Listening to keep improving

At SP Group, we believe that evolution starts with something essential: listening.

For this reason, we recently carried out a new customer satisfaction survey across our main European markets, with the aim of gaining a better understanding of your experience, identifying opportunities for improvement and continuing to strengthen the aspects that provide the greatest value on a day-to-day basis.

Participation was once again very positive, with 249 completed questionnaires representing markets such as Spain, France, Portugal, Central Europe and Benelux.

The results reflect a strong overall assessment of SP Group, particularly in areas such as:

• Flexibility and adaptation to customer needs
• Quality of documentation and technical support
• Ongoing communication
• Support throughout development and approval processes

In addition, one of the most significant findings was the substantial improvement achieved by the R&D&I department, with an increase of +0.7 points compared to the previous year.

However, beyond the scores, there is one message that is most important to us:

We listen and we work to improve.

Every comment, suggestion and evaluation helps us continue building a closer, more efficient relationship that is better aligned with the real needs of the market.

Thank you to everyone who took part.