Chez SPG, nous sommes convaincus qu\u2019une am\u00e9lioration durable commence toujours par l\u2019\u00e9coute.<\/p>\n\n\n\n
C\u2019est pourquoi nous avons r\u00e9cemment men\u00e9 une nouvelle enqu\u00eate de satisfaction aupr\u00e8s de nos clients dans nos principaux march\u00e9s europ\u00e9ens. L\u2019objectif : mieux comprendre leur exp\u00e9rience, identifier les axes d\u2019am\u00e9lioration et renforcer les points qui apportent le plus de valeur au quotidien.<\/p>\n\n\n\n
Cette \u00e9dition a rassembl\u00e9 249 r\u00e9ponses compl\u00e8tes, avec la participation de clients issus d\u2019Espagne, de France, du Portugal, d\u2019Europe centrale et du Benelux.<\/p>\n\n\n\n
Les r\u00e9sultats mettent en \u00e9vidence une appr\u00e9ciation particuli\u00e8rement positive concernant :<\/strong><\/p>\n\n\n\n \u2022 notre capacit\u00e9 d\u2019adaptation aux besoins des clients ; Parmi les r\u00e9sultats les plus marquants figure \u00e9galement la progression de notre d\u00e9partement R&D&I, qui enregistre une am\u00e9lioration de 0,7 point par rapport \u00e0 l\u2019ann\u00e9e pr\u00e9c\u00e9dente.<\/strong><\/p>\n\n\n\n Mais au-del\u00e0 des chiffres, un message reste essentiel pour nous :<\/p>\n\n\n\n Nous vous \u00e9coutons et nous continuons \u00e0 progresser.<\/p>\n\n\n\n Chaque retour, chaque suggestion et chaque \u00e9valuation nous permettent de construire des relations plus solides, plus efficaces et davantage align\u00e9es sur les besoins r\u00e9els du march\u00e9.<\/p>\n\n\n\n Nous remercions sinc\u00e8rement tous les clients qui ont particip\u00e9 \u00e0 cette enqu\u00eate.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Chez SPG, nous sommes convaincus qu\u2019une am\u00e9lioration durable commence toujours par l\u2019\u00e9coute. C\u2019est pourquoi nous avons r\u00e9cemment men\u00e9 une nouvelle […]<\/p>\n","protected":false},"author":10,"featured_media":31904,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[457],"tags":[],"class_list":["post-31898","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-et-presses"],"acf":[],"uagb_featured_image_src":{"full":["https:\/\/www.spg-pack.com\/wp-content\/uploads\/2026\/06\/01miniFR.png",450,738,false],"thumbnail":["https:\/\/www.spg-pack.com\/wp-content\/uploads\/2026\/06\/01miniFR-150x150.png",150,150,true],"medium":["https:\/\/www.spg-pack.com\/wp-content\/uploads\/2026\/06\/01miniFR-183x300.png",183,300,true],"medium_large":["https:\/\/www.spg-pack.com\/wp-content\/uploads\/2026\/06\/01miniFR.png",450,738,false],"large":["https:\/\/www.spg-pack.com\/wp-content\/uploads\/2026\/06\/01miniFR.png",450,738,false],"1536x1536":["https:\/\/www.spg-pack.com\/wp-content\/uploads\/2026\/06\/01miniFR.png",450,738,false],"2048x2048":["https:\/\/www.spg-pack.com\/wp-content\/uploads\/2026\/06\/01miniFR.png",450,738,false],"destacado-size":["https:\/\/www.spg-pack.com\/wp-content\/uploads\/2026\/06\/01miniFR-260x180.png",260,180,true],"cuadrado-size":["https:\/\/www.spg-pack.com\/wp-content\/uploads\/2026\/06\/01miniFR-250x250.png",250,250,true]},"uagb_author_info":{"display_name":"AGSanchez","author_link":"https:\/\/www.spg-pack.com\/fr\/author\/agsanchez\/"},"uagb_comment_info":0,"uagb_excerpt":"Chez SPG, nous sommes convaincus qu\u2019une am\u00e9lioration durable commence toujours par l\u2019\u00e9coute. C\u2019est pourquoi nous avons r\u00e9cemment men\u00e9 une nouvelle […]","_links":{"self":[{"href":"https:\/\/www.spg-pack.com\/fr\/wp-json\/wp\/v2\/posts\/31898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.spg-pack.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.spg-pack.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.spg-pack.com\/fr\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.spg-pack.com\/fr\/wp-json\/wp\/v2\/comments?post=31898"}],"version-history":[{"count":2,"href":"https:\/\/www.spg-pack.com\/fr\/wp-json\/wp\/v2\/posts\/31898\/revisions"}],"predecessor-version":[{"id":31946,"href":"https:\/\/www.spg-pack.com\/fr\/wp-json\/wp\/v2\/posts\/31898\/revisions\/31946"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.spg-pack.com\/fr\/wp-json\/wp\/v2\/media\/31904"}],"wp:attachment":[{"href":"https:\/\/www.spg-pack.com\/fr\/wp-json\/wp\/v2\/media?parent=31898"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.spg-pack.com\/fr\/wp-json\/wp\/v2\/categories?post=31898"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.spg-pack.com\/fr\/wp-json\/wp\/v2\/tags?post=31898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\u2022 la qualit\u00e9 de notre documentation et de notre accompagnement technique ;
\u2022 la fluidit\u00e9 de la communication ;
\u2022 le suivi des projets de d\u00e9veloppement et de validation industrielle.<\/p>\n\n\n\n